FAQ

1. What types of products does Kelly Shop offer?

We specialize in elegant attire for life’s most cherished moments. Our collections include bridal gowns, bridesmaid dresses, junior dresses, and a curated selection of accessories. Each piece is designed with timeless elegance and meticulous attention to detail.

2. Are your products suitable for international events?

Absolutely! Our designs cater to a global community of radiant brides and bridesmaids. Whether you’re celebrating in Panama City Beach or anywhere else in the world (excluding Asia and a few remote regions), our styles are perfect for your special occasion.

1. Where does Kelly Shop ship to?

We ship worldwide to bring timeless elegance to your doorstep. However, due to logistical constraints, we currently do not deliver to Asia and a few remote regions. We apologize for any inconvenience and are continually exploring ways to expand our reach.

2. What shipping options are available?

We offer two reliable shipping methods:
– Standard Shipping: For a flat fee of $12.95, we use premium carriers like DHL or FedEx. Your order will arrive within 10-15 days after dispatch.
– Free Shipping: For orders over $50, we provide complimentary shipping via EMS. Delivery takes 15-25 days after dispatch.
Please allow 1-2 days for order processing before your item is shipped.

3. How long will it take to receive my order?

After order processing (1-2 days), delivery times vary based on the shipping method chosen. Standard Shipping takes 10-15 days, while Free Shipping takes 15-25 days. We ensure every item is meticulously prepared for its journey to you.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. Our secure payment gateway ensures that your transactions are protected, allowing you to shop with confidence and focus on your perfect day.

2. Is my payment information secure?

Yes, we prioritize your security. Our payment gateway is encrypted and compliant with industry standards, ensuring that your personal and financial information remains safe throughout the transaction process.

1. What is your return policy?

We want you to be absolutely delighted with your purchase. If your item does not meet your expectations, we offer a straightforward return policy within 15 days of receipt. Please contact our customer service team to initiate a return and ensure a stress-free experience.

2. How do I initiate a return?

To initiate a return, please email our customer service team at [email protected] within 15 days of receiving your item. Our team will guide you through the process and assist with any questions you may have.

1. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package’s journey directly through the carrier’s website (DHL, FedEx, or EMS).

2. Can I modify or cancel my order after placement?

We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but cannot guarantee changes once processing has begun.