At Kelly Shop, we are dedicated to ensuring your journey to finding the perfect attire is as seamless and magical as the moments you’ll wear it for. Our policies are designed with elegance and care, reflecting our commitment to your complete satisfaction from the moment you place your order to the final fitting.

Shipping Policy

We are delighted to serve a global clientele (excluding Asia and a few remote regions) with our exquisite collections.

Order Processing: All orders are meticulously prepared and processed within 1-2 business days.

Shipping Methods & Timelines:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery within 10-15 business days after shipment.
    • A flat shipping fee of $12.95 applies.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Delivery within 15-25 business days after shipment.

Returns & Exchanges Policy

We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order. Your satisfaction is our priority.

Eligibility Criteria

To be eligible for a return or exchange, your item must be:

  • In its original, unworn, and unaltered condition.
  • Tagged with the original labels attached.
  • Packaged in the original protective garment bag it was shipped in.
Please Note: Due to the deeply personal and hygienic nature of bridal and formal wear, we cannot accept returns or exchanges on the following items to ensure the highest standards of quality and intimacy for all our clients. These are considered Final Sale:
  • All items from our ‘Brides’ collection (e.g., wedding dresses).
  • Any ‘Bridesmaids’ collection items that have been custom-altered to specific measurements.
  • Any item from any collection that has been worn, altered, damaged, or is not in its original packaging.

How to Initiate a Return or Exchange

To begin, please follow these elegant steps:

  1. Contact Us: Within 15 days of delivery, please email our dedicated customer care team at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Receive Instructions: We will respond within 48 hours with a Returns Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns shipped without an RMA number cannot be processed.
  3. Ship Your Return: Carefully repackage the eligible item(s) in their original packaging. Include a copy of your order confirmation or a note with your RMA and order number. Ship the package to the address we provide. We highly recommend using a tracked and insured shipping service, as you are responsible for the item until it arrives at our facility.

Refunds

Once your return is received and inspected (typically within 5 business days of arrival), we will send you an email notification regarding the approval or rejection of your refund.

  • Timing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 10-14 business days.
  • Method: Refunds are issued solely to the original payment method. Please note that original shipping costs are non-refundable.
  • Exchanges: For exchanges, we will cover the standard shipping cost to send your new item to you.

We are here to assist you with every step of your journey. If you have any questions, please do not hesitate to contact our elegant customer care team at [email protected].

Thank you for allowing Kelly Shop to be a part of your special occasions.