Term and Conditions

Welcome to Kelly Shop at luxebridesdress.com. These Terms and Conditions govern your use of our website and purchases of our exquisite collections. By accessing our site and making a purchase, you agree to be bound by these terms and our Privacy Policy.

At Kelly Shop, we are dedicated to ensuring your journey to finding the perfect attire is as seamless and magical as the moments you’ll wear it for. Our policies are designed with elegance and care, reflecting our commitment to your complete satisfaction.

1. User Responsibilities and Account

1.1 Eligibility

To use our website and make purchases, you must be at least 18 years old or have parental consent. By placing an order, you represent that you have the legal authority to enter into binding contracts.

1.2 Account Information

When creating an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

1.3 Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Reproduce, duplicate, copy, or exploit any portion of our website without express written permission
• Transmit any viruses or malicious code
• Attempt to gain unauthorized access to any part of our website or systems

2. Products and Services

2.1 Product Description

We take great care to accurately display and describe our products, including colors, fabrics, and designs. However, slight variations may occur due to individual monitor settings. If you have any questions about a product, please contact our customer care team before purchasing.

2.2 Product Availability

All orders are subject to product availability. If an item is out of stock, we will notify you promptly and offer either a replacement or cancellation of that item from your order.

2.3 Custom Alterations

For items requiring custom alterations, particularly in our ‘Bridesmaids’ collection, please provide accurate measurements. These custom-altered items are considered Final Sale and cannot be returned or exchanged unless defective.

3. Orders and Payment

3.1 Order Process

When you place an order, you will receive an acknowledgment email. This email is not an order confirmation. Your order is formally accepted when we send a confirmation email with shipping details, at which point a contract is formed.

3.2 Pricing

All prices are displayed in US Dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already confirmed.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

3.4 Order Processing

All orders are meticulously prepared and processed within 1-2 business days. You will receive a notification once your order has been shipped.

4. Shipping and Delivery

4.1 Shipping Areas

We are delighted to serve a global clientele, excluding Asia and a few remote regions. If you reside in an area we cannot service, we will notify you promptly after order placement.

4.2 Shipping Methods

We offer two shipping methods:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. A flat shipping fee of $12.95 applies.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

4.3 Delivery

You are responsible for providing accurate shipping information. Kelly Shop is not liable for delays caused by incorrect addresses, customs procedures, or unforeseen circumstances beyond our control.

4.4 Import Duties and Taxes

For international orders, you may be subject to import duties and taxes. These charges are the customer’s responsibility and are not included in the product or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order. Your satisfaction is our priority.

5.2 Eligibility Criteria

To be eligible for a return or exchange, your item must be:

• In its original, unworn, and unaltered condition
• Tagged with the original labels attached
• Packaged in the original protective garment bag it was shipped in

5.3 Final Sale Items

Due to the deeply personal and hygienic nature of bridal and formal wear, we cannot accept returns or exchanges on the following items:

• All items from our ‘Brides’ collection (e.g., wedding dresses)
• Any ‘Bridesmaids’ collection items that have been custom-altered to specific measurements
• Any item from any collection that has been worn, altered, damaged, or is not in its original packaging

5.4 Return Process

To initiate a return or exchange:

1. Contact our customer care team at [email protected] within 15 days of delivery with your order number
2. We will provide a Returns Merchandise Authorization (RMA) number and instructions
3. Repackage the eligible item(s) in their original packaging with the RMA number
4. Ship the package to the address provided using a tracked and insured service

5.5 Refunds

Once your return is received and inspected (typically within 5 business days of arrival), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10-14 business days. Original shipping costs are non-refundable.

5.6 Exchanges

For exchanges, we will cover the standard shipping cost to send your new item to you.

6. Intellectual Property

6.1 Website Content

All content on this website, including images, text, designs, logos, and product descriptions, is the property of Kelly Shop or our suppliers and is protected by international copyright and intellectual property laws.

6.2 Limited License

You may access and use our website for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Limitation of Liability

7.1 General Limitation

Kelly Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or use.

7.2 Maximum Liability

Our maximum liability to you for any claim related to our website or products is limited to the purchase price of the product in question.

7.3 Product Use

You agree to use our products as intended. Kelly Shop is not liable for any damages resulting from misuse or alteration of our products.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the courts of Bay County, Florida.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

Thank you for allowing Kelly Shop to be a part of your special occasions. We are committed to ensuring your experience with us is as magical as the moments you’ll wear our attire for.